pakr92 Privacy Policy

For the purposes of applicable data protection law, the data controller responsible for your personal information is pakr92, the operator of the online gaming platform accessible at pakr92.net. pakr92 determines the means and purposes of processing personal data collected from Pakistani players and visitors who access the platform.

pakr92 operates under an internationally recognised gaming licence. The data protection obligations under this Privacy Policy are consistent with the requirements imposed by that licence, which include player data protection standards as a condition of operation.

If you have any questions about how pakr92 processes your personal data, or wish to exercise any of your data subject rights described in this Policy, you may contact the pakr92 Data Protection team via the live chat support available 24/7 on pakr92.net, or by email at: [email protected]

pakr92 collects the following categories of personal data from players and, in limited cases, from visitors who access the platform without registering:

• Full legal name as it appears on your CNIC or government-issued identity document
• Date of birth (used to verify the 21+ age restriction)
• Pakistani national identity card (CNIC) number
• Residential address, including city (e.g., Karachi, Lahore, Islamabad, Faisalabad)
• Pakistani mobile phone number
• Email address

• Deposit and withdrawal transaction records, including amounts in PKR and timestamps
• Payment method identifiers (e.g., JazzCash mobile number, EasyPaisa account reference, bank account name and last four digits)
• Account wallet balance history
• Bonus claim and wagering records

• Game session logs, including titles played, bet amounts, results, and session duration
• Sportsbook betting history, including cricket, PSL, and other markets wagered on
• Responsible gaming tool usage records (e.g., deposit limit settings, self-exclusion status)

• IP address and approximate geolocation at the time of access
• Device type, operating system, and browser version
• Session tokens and login timestamps
• Cookie identifiers (see Section 9)

• Live chat transcripts with the support team
• Email correspondence related to account queries, complaints, or KYC verification
• Any information voluntarily provided by you in support communications

pakr92 collects personal data through the following means:

• Direct submission: When you register an account, complete KYC verification, make deposits or withdrawals, contact support, or update your account settings.
• Automated collection: Through cookies, session tracking technologies, and server log files that record your interactions with the platform during each visit.
• Payment processors: When you make a deposit via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, or other supported methods, transaction confirmation data is returned to pakr92 by the payment processor.
• Third-party KYC providers: Where identity verification requires cross-referencing against authorised databases, we may receive confirmation data from regulated third-party verification services.
• Publicly available sources: In limited circumstances relevant to fraud prevention or AML compliance, we may verify identity-related information against publicly available records.

pakr92 processes your personal data for the following specific purposes:

pakr92 processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to perform the contract between you and pakr92, including account operation, payment processing, and gaming service delivery.
• Legal obligation: Processing required to comply with obligations imposed by pakr92's gaming licence, including KYC, AML record-keeping, responsible gaming enforcement, and age verification.
• Legitimate interests: Processing carried out for fraud prevention, platform security, and the detection of prohibited conduct, where such interests are not overridden by your rights.
• Consent: Where required by law, we will seek your explicit consent before processing certain categories of data. You may withdraw consent at any time by contacting support, though withdrawal may affect your ability to use certain platform features.

pakr92 does not sell your personal data. We share your data only in the following limited circumstances:

pakr92 engages carefully selected third-party service providers who process data on our behalf under binding data processing agreements. These include payment processors (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Visa, Mastercard), KYC verification providers, fraud screening services, customer support technology providers, and cloud infrastructure operators. All processors are contractually prohibited from using your data for any purpose other than the specific service they provide to pakr92.

Game studios whose titles are hosted on pakr92 may receive anonymised or pseudonymised session data for game integrity and audit purposes. These providers do not receive your name, CNIC, or contact details.

pakr92 may disclose your personal data to regulators, law enforcement agencies, or courts where required by applicable law, a valid legal process, or our gaming licence obligations. This includes mandatory AML reporting where suspicious transaction activity is identified.

As pakr92 operates under an international gaming licence and uses globally distributed infrastructure, your personal data may be processed in jurisdictions outside Pakistan. Where such transfers occur, pakr92 ensures that appropriate safeguards are in place, including:

• Contractual data transfer agreements with receiving entities that impose data protection obligations equivalent to those applied within the platform
• Transfer only to entities located in jurisdictions recognised as providing adequate data protection standards
• Technical and organisational measures to ensure data security during and after transfer

pakr92 retains personal data only for as long as is necessary for the purposes described in this Policy or as required by applicable legal and regulatory obligations.

• Active accounts: Data is retained for the duration of your account and the ongoing contractual relationship.
• Closed accounts: Transaction records, KYC documentation, and gaming history are retained for a minimum of seven years following account closure to satisfy AML and gaming licence record-keeping requirements.
• Self-excluded accounts: Records of self-exclusion requests are retained for the duration of the exclusion period and for a period thereafter to prevent re-registration.
• Support communications: Live chat transcripts and email correspondence are retained for up to three years for quality and dispute resolution purposes.
• Technical logs: Server and access logs are retained for up to 12 months for security monitoring purposes.

pakr92 uses cookies and similar technologies on its platform. These are small text files stored on your device that help the platform operate correctly and securely. The categories of cookies used by pakr92 are:

• Strictly necessary cookies: Required for the platform to function. These include session authentication tokens, security cookies, and load-balancing cookies. These cannot be disabled without preventing platform use.
• Functional cookies: Remember your preferences such as language settings and responsible gaming tool configurations.
• Analytics cookies: Collect anonymised data about how players navigate the platform, helping us improve site performance and user experience. No personally identifiable information is included in analytics data.

pakr92 does not use advertising cookies or cross-site tracking technologies. You may configure cookie preferences through your browser settings, though disabling strictly necessary cookies will prevent you from logging into your pakr92 account.

Subject to applicable law and the legitimate override grounds available to pakr92 under its legal and regulatory obligations, you have the following rights with respect to your personal data:

pakr92 strictly enforces a minimum age requirement of 21 years for all registered users. The platform is not intended for and does not knowingly collect personal data from any person under the age of 21.

If pakr92 identifies that an account has been registered by a person under 21, or that a person under 21 has provided personal information, that account will be suspended immediately, the data will be deleted, and any deposited funds will be returned to the originating payment method. CNIC-based age verification is applied as a standard safeguard during the KYC process.

If you believe that a minor has registered an account or submitted personal information to pakr92, please contact the support team immediately so that appropriate action can be taken without delay.

pakr92 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or disclosure. These include:

• 256-bit SSL/TLS encryption on all data in transit between your device and pakr92 servers
• Encryption of sensitive data fields at rest, including payment identifiers and identity document references
• Role-based access controls ensuring that only authorised staff with a legitimate operational need can access player data
• Regular security audits and penetration testing of platform infrastructure
• Intrusion detection systems and 24/7 monitoring of platform access logs
• Multi-factor authentication options available to players and applied mandatorily to all staff accounts

The pakr92 platform may contain references to third-party service providers, including payment processors accessible during the cashier process. Once you leave the pakr92 platform and interact with a third-party service, that service's own privacy policy governs the handling of your data. pakr92 has no control over and accepts no responsibility for the privacy practices of third-party sites or services accessed outside of pakr92.net.

We encourage you to review the privacy policies of any third-party services you use in connection with your pakr92 account, including your mobile banking application or digital wallet provider.

pakr92 reviews this Privacy Policy periodically and may update it to reflect changes in applicable law, our gaming licence conditions, platform functionality, or data processing practices. The "Last Updated" date at the top of this Policy reflects when the most recent revision came into effect.

Where changes are material — meaning they significantly affect how we process your personal data — we will notify registered players via the email address or mobile number associated with their account prior to the amended policy taking effect. Continued use of the pakr92 platform following notification constitutes acknowledgement of the revised Policy.

We recommend reviewing this page periodically. The current version is always accessible at pakr92.net/privacy-policy.

For any questions, concerns, or requests relating to this Privacy Policy or the way pakr92 handles your personal data, please contact us using the details below. All data subject requests are handled by the pakr92 compliance team and actioned within 30 calendar days of a verified request.

• Live Chat: Available 24/7 on pakr92.net — the fastest route for urgent data concerns
• Email: [email protected] — for formal data subject requests and policy queries
• Subject line for data requests: Please use "Data Subject Request – [Your Full Name]" when emailing for faster processing